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Warranty & Return Policy Warranty
- The frame, battery and charger have a warranty of 1 year. Other
main parts which include controller, and motor, etc, have a warranty
of 6 months. However, lights, indicators, brake systems, tubes, tyres,
chain, and cables, etc. are not covered as they are consumables. When
consumable replacements are required, they need to be repurchased.
- Warranty does
not cover normal wear & tear, or any loss or damage
that is caused by improper assembly, repair or use and so on.
- Replacement
items, if issued, do not restart or in any way extend the warranty
period.
Return Policy
- Return is ONLY acceptable if the product you purchased has NOT been
used.
- All items, if returned for whatever reasons, must be accompanied by a Return
Merchandise Authorization (RMA) Number, which is to be issued upon request through
order@electricbike.org.uk. Items returned without RMA# will delay the process
or be ignored.
- If you are not satisfied with your purchase, you need to contact us
to obtain a RMA number within 7 days of delivery. We reserve the right
to charge a 20% restocking fee for it.
- All
damaged or defective items must be reported within 7 days of delivery.
If the item is damaged due to shipping, please save all the documentation
and packaging materials in case a claim needs to be filed.
- Products
must be returned 100% complete, including all components, original boxes
and packing materials, manuals, and other accessories provided by the
manufacturer.
- In returning items to us, C.O.D. on shipments will not be
accepted.
Return Merchandise Authorization (RMA) Procedures
- Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@electricbike.org.uk to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
- Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
Please Email us, do not ship anything back to us without getting a RMA number first. It may delay you getting a replacement or refund if we just receive products back without prior knowledge.
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