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Warranty & Return Policy Warranty
- The frame, battery and charger have a warranty of 1 year. Other
main parts which include controller, and motor, etc, have a warranty
of 6 months. However, lights, indicators, brake systems, tubes, tyres,
chain, and cables, etc. are not covered as they are consumables. When
consumable replacements are required, they need to be repurchased.
- Warranty does
not cover normal wear & tear, or any loss or damage
that is caused by improper assembly, repair or use and so on.
- Replacement
items, if issued, do not restart or in any way extend the warranty
period.
Return Policy
- Return is ONLY acceptable if the product you purchased has NOT been
used.
- All items, if returned for whatever reasons, must be accompanied by a Return
Merchandise Authorization (RMA) Number, which is to be issued upon request through
order@electricbike.org.uk. Items returned without RMA# will delay the process
or be ignored.
- If you are not satisfied with your purchase, you need to contact us
to obtain a RMA number within 7 days of delivery. We reserve the right
to charge a 20% restocking fee for it.
- All
damaged or defective items must be reported within 7 days of delivery.
If the item is damaged due to shipping, please save all the documentation
and packaging materials in case a claim needs to be filed.
- Products
must be returned 100% complete, including all components, original boxes
and packing materials, manuals, and other accessories provided by the
manufacturer.
- In returning items to us, C.O.D. on shipments will not be
accepted.
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